ServiceNow Workflow provides a graphical user interface (GUI) with drag and drop features. The workflow creates a sequential set of actions using existing activities. The ServiceNow Workflow is a vital feature in the ServiceNow platform that drives automation. The ServiceNow Workflow feature integrates processes and activities between people and systems. This streamlines processes and achieves better automation results for businesses. One such solution is ServiceNow workflow. If you want your workflow to follow a separate path based on a particular field’s value, such as the impact of a given ticket, you might find it more advantageous or convenient to use a Switch.To innovate the service delivery processes and to drive improved efficiencies, ServiceNow has been offering various capabilities through its automation solutions. SwitchĪn If condition activity is perfect in the event that there are only two exit states: true and false, or yes and no. Instead, ServiceNow provides a Join activity, which you can use to merge the divergent paths back into a single transition-flow. In a situation like this, it’s possible to save a workflow where one of these branches doesn’t have an exit condition (a transition to another activity), but it isn’t recommended. If this is the case, these activities will execute simultaneously. Important workflow activitiesĪn activity can also have multiple lines drawn from a single exit condition, pointing to multiple activities. Contexts are stored in the Workflow Context table. This relationship between one workflow version and one task, is called a Context. Verision: Versions of each workflow are stored in the Workflow Versions table.Ĭontext: When a task matches the criteria set up for a workflow, that workflow will execute against that task, and perform activities on it. We can open the Workflow Properties dialog using the Properties option in the action menu in the title bar. We can modify properties of any checked-out workflow at any time. It can also be used to validate the workflow and access workflow contexts that are currently associated to any record. It can be used to publish, copy, or delete the workflow. The workflow actions menu, as shown in the following screenshot, in the title bar of the canvas, can be used to perform many different actions related to the current workflow. None: This option can be used to ignore the condition filed and use a subflow or script to execute the Workflow Run if no other workflows matched yet: If this option is selected, the workflow will execute when the workflow’s condition field evaluates to true and no other workflows are running on the record. Run the workflow: If this option is selected, the workflow will execute when the workflow’s condition field evaluates to true. If condition matches: This property can be used to define when and how the workflow will execute. Table: Name of the table on which the workflow will be applied. Name: A unique name for the workflow that can be used to distinguish it from other workflows.
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